Account Ownership
Only the account owner can change another user’s account ownership. An Admin or any other user role cannot accomplish the procedure below.
If you want to change/transfer the account ownership to another user, please follow the steps below:
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Log in as the Account Owner, e.g., “owner@yodeck.com”
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Click at the top right of your screen and select the “My User Profile” option.
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Change the email from “owner@yodeck.com” to “new_owner@yodeck.com” and click the “Save” button.
What happens if the new_owner is already a user under that account?
If the user “new_owner@yodeck.com” already exists as a user on that account, please follow the steps below:
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Click at the top right of your screen and select the “Users” option.
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Find the “new_owner@yodeck.com” user and delete it.
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Click at the top right of your screen and select the “My User Profile” option.
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Change the email from “owner@yodeck.com” to “new_owner@yodeck.com” and click the “Save” button.
✅If you cannot access the initial owner’s account, don’t hesitate to contact our support for assistance with the ownership change.
